Refund policy

Our return & exchange policies are designed to ensure our customers are completely satisfied with their purchase and confident in their decision to purchase top-quality covers from BestCovers.com. If you are not satisfied with your purchase, contact our team or use the resources on our site so we may address any concerns you may have about your purchase. Please note that due to the wide selection of products offered, the policies may be different for each product. Please be sure to read and understand the policy for the exact product you purchase.

We guarantee that the product you order will (1) arrive in new condition, (2) be free of defects, and (3) cover the vehicle for which it was ordered. If your item does not fit these criteria you must contact us within 30 days of purchase to initiate a return or exchange. After 30 days we are unable to process returns or exchanges.

Any defects or damage reported to us after the initial 30 day return period will be processed as a warranty claim. Any and all issues related to how the cover fits must be addressed in the initial 30 day return period and cannot be remedied by a warranty claim.

Certain items cannot be returned due to being custom and/or made-to-order and will be indicated as such on the product page under "Order Details". This exclusion applies to Covercraft® Custom Covers and Westland® Exact Fit Boat Covers. This policy on custom items does not apply if the error was due to incorrect manufacturing by BestCovers and/or our vendor partners.

Our products make excellent gifts for the holidays. We extend our return policy for any orders placed between the Friday after Thanksgiving ("Black Friday") until December 25. Any order placed between those dates will be able to be returned for a full refund, minus any applicable fees, until February 1 of the following year.

• Contact our Cover Experts within 30 days of your order via phone, email, or live chat.
• For your original order, you will be issued a Return Merchandise Authorization (RMA) and a return label via email.
• The replacement item will be shipped immediately once RMA is issued, and your payment method will be charged once item ships.
• You will receive email(s) with details of return and exchange.
• Your refund for the original purchase will be issued once the original item(s) are received and inspected at our facility.

VIA CUSTOMER SERVICE:

• Contact our Cover Experts within 30 days of your order via phone, email, or live chat.
• You will be issued a Return Merchandise Authorization (RMA) and a return label via email.

OR

VIA SELF-SERVICE RETURNS

• Log into your Customer Account Here
• Click the order that you want to submit the return request for.
• If the order has more than one item, then select the items that you want to return.
• Select a return reason and add a note for the store.
• Click Request Return.
• If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a return shipping label.

Refund, minus any applicable shipping or restocking fees, will be issued to your original payment method when the item has been received and inspected at our facility. Your refund will appear on your statement within 10 business days of arriving at our facility.

Item must be received by BestCovers within 15 days of receiving your Return Authorization. After 15 days another Authorization will need to be obtained. If this is beyond the 30 day return period the request may be denied.

All returns requested in the 30-day return period are subject to the terms and conditions set forth below:

• BestCovers is not responsible for any items returned without prior authorization. A 20% restocking fee will be applied to merchandise received without an RMA or shipped by means other than the provided label.
• Returned merchandise must be in like-new, unused, resellable condition and must be securely and correctly repacked in original box, including all accessories and documents. Merchandise that is not in acceptable condition is subject to a 20% restocking fee.
• Shipping charges are non-refundable.
• Items returned for reasons other than fit/size or damaged/defective will be subject to a 20% restocking fee.
• Customers will be responsible for return shipping on any returns not due to damaged or defective goods.